The Gaiety Theatre is looking to hire a Front of House Trainee Supervisor.
The Gaiety Theatre is currently seeking an enthusiastic and dedicated Front of House Trainee Supervisor to join our team.
Key Purpose of the Role:
Promote and maintain a warm, customer-focused atmosphere, upholding the Theatre’s high service standards.
Ensure a safe, clean, and welcoming environment for patrons and staff.
Support management in the smooth running of the venue and assist team members in their roles.
Maintain clear, effective communication across all departments.
Supervise and optimise retail operations, including bars, kiosks, and merchandise.
Respond to customer queries and proactively enhance their overall experience.
Report any health & safety or maintenance issues promptly.
Oversee accurate cash handling procedures and stock management.
Principal Responsibilities:
Confidently lead FOH teams across bars, kiosks, ushering, and public spaces.
Deliver exceptional customer service while remaining alert and professional at all times.
Present a consistently positive attitude and adhere to the Theatre’s dress and hygiene standards.
Manage shift duties as directed by the Duty Manager, ensuring staff are supported and tasks are clearly assigned.
Maintain cleanliness and order in all FOH areas.
Assist with stock movement and follow manual handling guidelines.
Take responsibility for retail stock levels, security, and reporting discrepancies.
Train and induct new FOH team members.
Adapt working style to suit the audience and tone of each performance.
Actively contribute to revenue generation through excellent service and upselling.
Implement and uphold all health and safety procedures, including during fire evacuations.
Perform general FOH duties, including cash handling and customer assistance.
To apply, please send your CV to: recruitment@gaietytheatre.com
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