***NB APPLICATION BY EMAIL ONLY***
Email a CV & cover letter to niall@paviliontheatre.ie.
Include “FOH Duty Manager” in the subject line.
Pavilion Theatre is seeking applications to join our team in the following position:
Job title: Front of House & Event Duty Manager (Part Time)
Reporting to: General Manager & Senior Event Duty Manager
Location: Pavilion Theatre, Marine Road, DĂşn Laoghaire, Co. Dublin
Terms: Part-time, 10-15 hours per week
About Pavilion Theatre
Located in the picturesque seaside town of DĂşn Laoghaire since 2000, Pavilion Theatre has established itself as a cultural hive of activity for thousands of visitors each year. Serving a 324-seat theatre, our dedicated and hardworking team of 7 full-time and several dedicated and valuable part-time staff, supported by a team of dynamic volunteers, make every effort to ensure a high standard of art and culture is presented to our audiences. This includes the very best Irish and international work across theatre, cinema, literary, dance, comedy and music. A hub of culture for the DĂşn Laoghaire area since 1903, Pavilion Theatre reflects on the successes of the past with the aim of continually improving its service and dedication to the arts, artists, and to each and every visitor that walks through its doors.
Position Profile
We are looking to hire a personable and hard-working individual to join our Front of House team. This person
will be responsible for the on-the-ground event management of Pavilion’s events, and will help us promote a
great customer service experience for our audiences. This role requires a lot of multi-tasking and customer
interaction. Under the direction of the Senior Event Duty Manager and the General Manager, the Duty Manager’s
main role is key to maintaining our high standards, managing the event and, where necessary, improving our
front of house operations. It is a role requiring honesty, an ability for decisive decision-making, attention to
detail and integrity.
Key Responsibilities
Responsible for the safe, smooth and efficient running and management of front of house
operations for Pavilion events.
Planning and coordinating the organisation of each event to the highest and most efficient
standard.
Providing effective management and direction to all support staff and volunteers.
Providing a strong and effective leadership and management to the Front of House Team through
the implementation of Pavilion’s policies and procedures.
Creating a positive and welcoming environment and atmosphere, providing high standards of
customer services, and managing all audiences during their time in Pavilion Theatre.
Assisting with and overseeing the Bar and Box Office operations, including financial reporting
procedures, and ensuring that staff in these areas are supported to fulfil their role.
Liaising with visiting production companies and artists, ensuring the needs of the company are
met in line with the policies and procedures of the theatre.
Assisting with the Volunteer Programme in conjunction with the Volunteer Coordinator and
General Manager, managing volunteers for each event.
Ensuring the safety of patrons, volunteers and staff through quick decision-making and the
implementation of Pavilion Theatre’s Health and Safety procedures and emergency evacuation
procedures.
Being trained in Pavilion Theatre’s Fire Evacuation procedures and other relevant Health and
Safety protocols.
Attending First Aid training and acting as a First Aid responder while on duty.
Managing and taking responsibility for the sale of merchandise and co-ordinating the foyer and
gallery areas for receptions
Implementing Pavilion Theatre Child Protection Policy
Expectations & Person Specification
Experience in managing live events and audiences
Excellent positive, efficient, and courteous verbal communication skills
A high level of attention to detail in all facets of your work
A high work ethic and use of initiative in the role
A high standard of cleanliness and hygiene and to follow Pavilion’s Dress Code
Ability to work under pressure and to manage their own time effectively, particularly in relation to
deadlines with an achievement-oriented attitude
Experience in cash handling
Availability to work daytime, evenings and weekend shifts as per roster
Terms & Conditions
· Rate: Commensurate with experience.
· Working hours: Part-time, 2-3 evenings a week pro rata. Requires working independently during
evenings and weekends
· Location: Pavilion Theatre, Dún Laoghaire, with some potential for hybrid working where appropriate.
How to Apply
Interested candidates should submit a CV and cover letter outlining their suitability for the role by email only to niall@paviliontheatre.ie by Friday 2 May at 5pm. Include “FOH Duty Manager” in the subject line.
Please provide the names of two referees. We will not contact them without your permission. Please do not include reference letters.
Pavilion Theatre is an Equal Opportunities Employer
No correspondence can be entered into during the process of application or selection. This job description reflects the core duties and responsibilities of the post when advertised. As the theatre develops, there will inevitably be some changes to duties and responsibilities. We expect the successful applicant will recognise this and will adopt a flexible approach to work, which may include undertaking additional training. Pavilion Theatre is a Company Limited by Guarantee and a Charity which is governed by a Board of Directors / Trustees.
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