Visitor Services Assistants

The Visitor Services Assistant (VSA) team plays a key role in the delivery of The Ark’s strategic priorities, as they work closely with the whole of The Ark team as the main point of contact for our schools and public audiences. It is a multi-skilled and varied role designed to deliver the warmest of welcomes and support and enhance all public- facing activity here at The Ark and offsite in other venues, in line with our mission statement and core values.

There are two main aspects to the role:

• Front of House: Working alongside their Visitor Services colleagues, artists, and other members of The Ark’s team to deliver safe, fun, and creative experiences. The focus for the VSA is always on our audiences and visitors, ensuring that they are welcomed, supported, and looked after during their time with The Ark – whether in our venue or offsite – seeing a performance, navigating an exhibition or taking part in a workshop. The VSA will consistently deliver and enforce The Ark’s health and safety and Child Safeguarding Policies.
• Box Office: Supporting the Visitor Services team in all aspects of The Ark’s box office and reception operations, ensuring that operations are efficient, organised, and welcoming. You will also have a key role in helping to promote The Ark and all its events.

Job Description

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